contact info

Feel free to visit us or give us a call. We warmly welcome personal callers outside of our regular business hours, but kindly request that you call us in advance to arrange a suitable time. We understand the demands and constraints of work schedules and daily life, and we aim to be as flexible as possible to accommodate your needs.

Whether you need to discuss a product, make a return, or get advice, we’re here for you. Remember, we’re just a call or visit away!
+44 (0) 1405 831088
Balnecroft Country
The Pastures
East Riding of Yorkshire
DN14 8SH
Store hours
10 am – 2 pm
10 am – 2 pm
10 am – 2 pm

Frequently asked questions

At Balnecroft Country, we’re committed to ensuring your experience with us is nothing short of delightful. Should you encounter any issues with our products, rest assured we’re on hand to resolve it swiftly.

We uphold the happiness of each customer as our utmost priority, providing prompt assistance, no questions asked!

You can purchase items directly:

We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, Clearpay and payments over the phone . All transactions are secure and encrypted for your safety.

Generally, orders within the UK take 2-5 business days to arrive. For international orders, please expect your items to arrive within 7-14 business days.

After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

If you have received a faulty item, please contact our customer service immediately. We will guide you through the process of returning the item and we will ensure you receive a replacement or a refund.

We aim to process orders quickly, so it may not be possible to cancel or change your order if it has already been processed. If you need to cancel or change your order, please contact our customer service immediately.

We offer several delivery options at the checkout stage of your purchase, including Standard 48 Hr Delivery, Next Day UK Delivery for orders placed before 3pm, flat fee worldwide shipping.

To view all delivery options, please visit our Delivery Section of our Page.

Shipping costs depend on your location and the total weight of your order. You can calculate the shipping cost at the checkout page.

Yes, we ship globally. Please note that customs fees, taxes and duties may apply and they are the responsibility of the customer.

Yes, we accept returns and exchanges within 28 days of receiving the item, provided that it is in its original condition and packaging. Please refer to our Return & Exchange policy for more details.

You can reach us by email at, We aim to respond within 1 working day.

Please visit our customer care section for additional help.