Delivery and returns

Delivery

Next day delivery to UK mainland is £7.95.  Delivery to the Highlands, ROI, Channel Islands & Europe is £14.95 and should take no longer than 2-4 working days.

Don't forget, we now offer free delivery on all orders over £75!

Returns

For Unwanted/Exchanging items:

Before returning your item(s) make sure to read the below checklist.

  1. Make sure you received the item within the last 28 days.
  2. Check that the product is in its original condition from when it was purchased. This includes product tags and any product packaging that came with it.
  3. Print, complete & include in your parcel the. If you do not have a printer please use this as guidance when writing your return note.
  4. Package the item(s) carefully using appropriate protective packaging. DO NOT tape or stick to the product box as this needs to be resold.
  5. For UK Returns using our Returns Label. If your parcel is not within the size available email admin@balnecroftcountry.co.uk  us to arrange an alternative method. See information above on our Returns Labels and how they work.
  6. For International or UK Returns NOT using our Returns Label - Please use your own method (we are unable to cover the costs incurred).
  7. Please note that at this stage (before the item(s) are received by us) you are responsible for the item(s) and therefore we recommend that you carefully package the item(s) and purchase any relevant insurance from the courier (if not using a returns label from us).
  8. We will aim to confirm receipt of the item(s) within 2 working days of receiving them. If it is possible we will also confirm the refund/exchange at the same time.

Non-Faulty Goods

If you receive goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, subject to the following conditions:

  • The item(s) is in good condition i.e. as it was when it was delivered to you.
  • It is within 28 days of purchasing the item(s).
  • The goods are not made to the consumer’s specification or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • You pay the return delivery charges.
  • Goods are returned as soon as possible in order that your credit can be action-ed promptly.
  • Goods are returned in a resealable condition and in their original packaging with all labeling, if the item returns with any damages and have been worn we will deem the refund unworthy and it will be returned to you.

Faulty Goods

Faulty Goods can only be returned if the product suffers a manufacturer fault.

Refunds

Full refunds will be made directly to the Credit / Debit card or Paypal account which was used to pay for them. We don’t refund postage if the item has been sent to you prior to the items return.

Return Address

Balnecroft Country
South Pastures Farm
Rawcliffe
East Yorkshire
DN14 8SH

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